TGC PATRON INCIDENT & EMERGENCY REPORTING FLOW CHART

If an emergency or incident occurs (injury, accident, fire, medical episode):

STEP 1 – Call for Emergency Assistance

  • Call 000 (Ambulance, Police, or Fire) if required.

  • Provide location: Toronto Golf Club, 122 Wangi Road, Toronto NSW – specify golf hole or facility area.

STEP 2 – Notify Onsite Personnel

  • Pro Shop (Mon-Sun 6:00am–6:00pm): 4950 3785

  • A staff member will:

    • Contact Greens Staff or Club House Supervisor immediately.

    • Staff will attend scene with first aid kit or defibrillator if required.

    • Record key details.

STEP 3 – Secure Scene if Safe

  • Do not move injured parties unless necessary.

  • Keep other golfers away from area until staff arrive.

Outside Pro Shop Operating Hours

If incident occurs when Pro Shop is closed:

STEP 1 – Call Emergency Services if Needed

  • Dial 000 immediately for Ambulance, Police, or Fire.

  • Provide location: Toronto Golf Club, 122 Wangi Road, Toronto NSW – specify golf hole or facility area.

STEP 2 – Notify Club Management

  • Contact after hours contact (Toronto Workers Club Duty Manager 4959 2011).

  • Leave detailed voicemail or text if unable to make direct contact.

STEP 3 – Secure Scene if Safe

  • Do not move injured parties unless necessary.

  • Keep other golfers away from area until emergency services arrive.

STEP 4 – Record and Report

  • Complete a written incident note as soon as possible (include names, time, witnesses, description).

  • Submit to Pro Shop the following morning.

Minor Incidents or Near Misses

  • Report all slips, trips, property damage, or behavioural issues to:

    • Pro Shop Staff during hours.

    • Club House Supervisor after hours.

  • These are logged in the Incident Register for safety review.

Key Emergency Locations

  • Defibrillator (AED): Located at Pro Shop Member’s Room

  • First Aid Kits: Pro Shop, Clubhouse.

  • Assembly Point: Main car park near entrance gate.